Refund policy

At Genghis, we are always on the side of the customer. If a product you purchased from us does not work through no fault of your own, we replace it, or give you a full refund of what you paid if it cannot be replaced within 5 business days, with no partial settlements.

All products sold on Genghis are digital goods (gift card codes, game keys, eSIM plans, prepaid cards, and top-up credits) shown on screen once the payment confirms, with a link to them by email. Because these are digital products that can be used immediately upon delivery, our refund policy is designed to protect customers from genuine product failures while maintaining clear boundaries around completed transactions.

You are entitled to a replacement or a full refund if:

The product code or key delivered to you does not work at the point of first redemption and the issue is not caused by your actions, your account status, or your regional restrictions.

The code or key was delivered incorrectly, incompletely, or not delivered at all due to a technical error on Genghis's platform.

The code or key does not activate because the region shown on our product page was wrong. In that case the refund is full, in USDT on BNB Smart Chain or Solana, in USDC on Solana, or as Genghis Points.

You report the issue within 30 days of the original purchase date.

We check your report and pass it to the supplier the product came from, asking for a replacement. When the replacement arrives, we send it to you at no cost.

If the product cannot be replaced, or no replacement arrives within 5 business days of your report, you get a full refund of what you paid instead.

When the region shown on our product page was wrong, we refund you directly, without waiting for a replacement.

An eSIM data plan is refunded in full within 30 days of purchase, as long as it has not been installed on a phone or tablet. Write to [email protected] with your order number, and choose USDT, USDC or Genghis Points.

Once an eSIM is installed, it counts as used and cannot be refunded, in the same way as a redeemed code. A deleted eSIM cannot be issued again, so do not delete it while a problem is being checked.

If an installed eSIM never connects and the cause is not your phone or your settings, the rules above for a product that does not work apply.

The following situations are explicitly excluded from our refund policy:

Redeemed codes. Once a code has been successfully redeemed on the issuing platform (Amazon, Steam, PlayStation, etc.), it is considered used. Successful redemption confirms that the product was delivered in working order and the transaction is complete.

Expired codes. Gift card codes and game keys carry expiry dates set by the issuing brand. If your code was delivered in working order but expires after delivery due to not being redeemed promptly, this falls outside our refund scope. Always check the expiry date on delivery and redeem promptly.

User errors. Refunds are not available where the code fails due to: incorrect entry of the code, account restrictions on the issuing platform (e.g. region locks, age verification issues, account bans), or incompatibility between the purchased product and the customer's account or device. This exclusion does not apply when the region shown on our product page was wrong.

Change of mind. A product that works as described is not refunded because you no longer want it or it did not meet your expectations. Digital codes cannot be returned once delivered.

Checks by a prepaid card issuer. Some prepaid card issuers ask for ID or other checks when you activate or use the card. That is the issuer's decision, outside our control, and it does not make the card faulty: a card you can use once you complete the issuer's checks is not refunded.

Claims submitted after 30 days. All refund requests must be submitted within 30 calendar days of the original purchase date. Requests submitted after this window cannot be processed.