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Genghis
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Contact

Write to us and a person answers

One address handles everything: orders, refunds, partnerships and press. Write to [email protected]. We reply within 24 hours on business days, Monday to Saturday, India time.

Help with an order

Write from the address you ordered with and include your order number. A code that fails, arrives incomplete or never arrives is covered by the refund policy.

Email order supportRead the refund policy

Partnerships, press and everything else

Media requests, affiliate and ambassador questions, backlinks or anything else. Add the details we need to answer in one reply.

Email us

What people write to us about

  • Media kit and brand assets

    Logos and high-resolution assets for a publication or a review.

  • Press and company news

    Company updates, product launches and interview requests.

  • Affiliates and ambassadors

    Partner with us or join the ambassador programme and earn on the orders you bring.

  • Rewards

    Points, missions and redemption at checkout: questions about your account.

  • Orders and payments

    A code, a payment or a refund: write with your order number.

Backlink guidelines

  • Contextual links in relevant articles on fintech, crypto or shopping.
  • Preferred anchor: the brand name "Genghis" or a description such as "buy gift cards with crypto".
  • Send the live URL. We can return the favour with product resources or an expert quote.

Hours and reply time

Typical reply
Within 24 hours
Business days
Monday to Saturday, 10:00 to 19:00 IST
Team
Remote, fastest by email

Questions about contacting us

Who reads my message?

A person on our team. Every message to [email protected] lands in one inbox, press enquiries included.

Do you accept guest posts or backlink exchanges?

We consider relevant content from established sites in fintech, crypto and e-commerce. Pitch your topic with a sample of your work; we reply if it fits our readers.

How fast do you reply?

Within 24 hours on business days, Monday to Saturday, India time. Press and partnership requests come first. At weekends and on holidays, expect a reply on the next business day.

What should I put in my message?

Your order number for an order. For anything else, the topic, the relevant URLs and who you write for. For a backlink request, the target URL and the anchor text you suggest.

Genghis Ltd is a company registered in England and Wales, number 16315448, at 20 Wenlock Road, London N1 7GU.